Item Condition & Return/Exchange Policy
Item Condition
We make every effort to accurately describe the condition of every item we sell. Please refer to the table below to ensure you understand the "Condition" noted in the description. Please don't hesitate to contact us if you have any questions.
| Brand New: | ||
| This item is Brand New. Items will often be shipped to you exactly as we received them from the manufacturer - wrapped in plastic and/or with tags attached. The only exception is if the item was pulled from our sales floor in which case the plastic and/or tags may be missing. | ||
| New - Discontinued/Closeout: | ||
| This item is New, but has been either Discontinued by the Manufacturer or is a Closeout of old/out-of-season stock from our dealership. Items will often be shipped to you exactly as we received them from the manufacturer - wrapped in plastic and/or with tags attached. The only exception is if the item was pulled from our sales floor in which case the plastic and/or tags may be missing. These items are sold well below the original retail price - sometimes even below Dealer Cost! As such, return for credit will not be considered. Size exchanges, when possible, may be permitted at the sole discretion of Honda East Toledo. Please refer to our Return Policy (below) to request an RA# for the size exchange. As this is a discontinued/closeout item, alternate sizes may not be available. | ||
| Service Take-Off: | ||
| This item was removed by our Service department. Reasons for removal vary widely from slight damage to replacement with an aftermarket part. Please read the item's description for details and ask all questions before making a purchase. This item has been installed and may have been used. It is sold as-is and is not covered by any warranty - expressed or implied. As such, returns or exchanges will not be considered. | ||
| Customer Return: | ||
| This item was returned by a customer and was not eligible for return to the manufacturer/supplier. Reasons for return include, but are not limited to: slight damage, failed installation, incorrect fitment/application or unwanted size/color. Please read the item's description for details and ask all questions before making a purchase. This item may show signs of installation or be slightly used. It is sold as-is and is not covered by any warranty - expressed or implied. As such, returns or exchanges will not be considered. | ||
| As-is, As-pictured: | ||
| This item is likely missing parts and/or its exact origin cannot be determined. Please read the item's description for details and ask all questions before making a purchase. This item may be slightly used. It is sold as-is and is not covered by any warranty - expressed or implied. As such, returns or exchanges will not be considered. | ||
Return & Exchange Policy
Does my merchandise qualify for a return?
Checking to see if your merchandise qualifies for a return is as easy as answering 3 simple questions.
- CONDITION: Are all parts of merchandise still in original, brand-new condition, showing no sign of customization, wear, or use of any kind?
___ YES ___ NO - COMPLETENESS: Do you have all the original tags, badges, plastic wrap, box, wrench, parts kit, etc. that arrived with your merchandise? If the item arrived as a set, do you have all parts of the set, tops, bottoms, inserts, etc?
___ YES ___ NO - RECENCY: Was the merchandise delivered less than 10 business days ago?
___ YES ___ NO
If you have answered NO to any of the questions above, please do NOT attempt to return your merchandise, as we will not be able to process your return and cannot ship the items back to you.
If you have answered YES to ALL of the questions above, please send an email to Returns@HondaEastToledo.com to request a Return Authorization Number (RA#) before returning your merchandise. Please contact us for assistance in returning large or heavy items, or if you require special assistance in returning incorrectly shipped or defective merchandise.
Are there any exceptions to the qualifications listed above?
Yes, there are 2 possible exceptions... (You will still need to have an RA to return an incorrect or defective item!)
1. Incorrect Item - If you believe you have received the wrong item, we must be notified within 3 business days of delivery and will work with you to get you the correct item or a suitable replacement. If we mistakenly sent the wrong item, we must receive it back in new condition before we are able to send the correct item. You will not be responsible for shipping charges if the item we shipped is wrong. In some cases, you may be required to pay for shipping the incorrect item back to us. If so, please include a copy of your receipt for the shipping charge with your return and we will reimburse you. After receipt and inspection of the return, if the item is found to be correct, you will be responsible for all shipping charges incurred including the charge to ship it back to you.
2. Defective Item - If you believe you have received a defective item, we will extend your claims period to 30 days and we will work with you to get you a replacement. We do not necessarily expect a defective item to be in original condition. We expect it to show signs of normal usage consistent with its purpose. You will not be responsible for shipping charges if the item is confirmed defective. In some cases, you may be required to pay for shipping the incorrect or defective item back to us. If so, please include a copy of your receipt for the shipping charge with your return and we will reimburse you. After receipt and inspection of the return, if the item is found to be non-defective, you will be responsible for all shipping charges incurred including the charge to ship it back to you.
Beyond 30 days, you will need to contact and work with the manufacturer directly for any defective item or warranty claims. We will work with you to ensure that any purchase documentation required by the manufacturer is provided in a timely fashion.
Back To TopWill I be reimbursed or credited for shipping?
No, all shipping charges are the buyer's responsibility when returning correct, non-defective items. Any authorized returns shipped to us by COD or Freight Collect will be refused and the RA will be cancelled.
Back To TopWill I be charged any fees for returning/exchanging merchandise?
All returns for correct, non-defective items are subject to either a restocking or exchange fee. This fee will vary based on the condition of the return once inspected. It will range from 10-40% of the item's purchase price. Exchange fee will not exceed $15 as long as the item is returned in re-sellable condition. You will be advised of the minimum restocking/exchange fee when the RA# is issued. If this fee changes based upon inspection of the return, we will notify you at that time.
Back To TopHow can I return items after I receive an RA#?
You will received detailed instructions for returning the merchandise once your RA# request has been approved. We recommend using an insured, traceable carrier (such as UPS Ground) as Honda East Toledo is not responsible for items lost/damaged during return transit.
Back To TopHow long do I have once an RA# is issued?
Merchandise must be received within 10 business days from the date the RA# was issued. Packages received on an RA# older than 10 business days may be refused or assessed a 40% restocking fee at the sole discretion of Honda East Toledo.
Back To TopHow long before you issue credit or ship replacement merchandise?
All merchandise received on a valid RA# is inspected within 2 business days. Items passing inspection will have credit issued within 5 business days. Or, if you requested an exchange, the exchanged item will be fulfilled as if it were a new order in accordance with our Fulfillment and Shipping policy.
Back To TopHow can I receive expedited exchange processing?
After your RA# request has been approved, just contact us by phone to place a new order. You will be charged the full amount of the new order. Then, simply send your original item back for a refund within 10 business days of receiving the approved RA# and be sure to include a note that you have already ordered the replacement item. When the returned item is received, we will issue a refund instead of processing the exchange at that time. This option gets the replacement item to you the fastest. As noted above, any restocking fees or shipping charges will not be credited.
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